Returns & Reprints

Every decal is custom-printed to your specifications. Here's exactly what we stand behind.

Because each decal sheet is custom-printed to your uploaded design, we cannot accept returns on correctly printed orders. However, if there is a printing error or quality defect on our end, we will reprint your order at no charge. No questions asked.

What We Cover (Reprints at No Charge)

Printing Defects

Banding, streaking, color shifts, or other printing artifacts not present in your original file. If it came from our printer, we fix it.

Physical Damage in Transit

Decals damaged, bent, or made unusable during shipping. Photograph the packaging and the damaged sheets and contact us within 7 days of delivery.

Wrong Item Shipped

If we printed the wrong quantity or shipped the wrong order entirely, we'll make it right immediately.

What We Don't Cover

We are not able to issue refunds or reprints for:

Design files that were low-resolution or incorrectly prepared and printed as submitted (we notify you of quality concerns before printing whenever possible).
Color differences due to monitor calibration - screens display RGB color; decals print in CMYK. We recommend ordering a single test sheet before large runs.
Firing results - decal behavior during firing depends on kiln schedule, glaze surface, and application technique. We cannot control or guarantee firing outcomes.
Orders where the file was approved by the customer despite our quality flag.

How to Request a Reprint

1
Email juliaclaireclay@gmail.com within 7 days of receiving your order.
2
Include your order number and 2-3 clear photos showing the defect or damage.
3
We'll confirm the issue and arrange a reprint within 1-2 business days. No return shipping required.

Not sure if your situation is covered? Just ask.